Voice-enabling Microsoft Teams – avoiding rip and replace

Businesses are increasingly looking to reap the benefits of Microsoft Teams. Yet incorporating existing telephony can be an obstacle.


The communications landscape is transforming, and IT, Voice, and Telecom service providers need to respond.

As businesses of all sizes implement a work-from-anywhere approach, the demands on communication solutions are changing. Businesses are moving away from traditional phone systems (14%) and adopting Unified Communications (82%) source: The Eastern Management GroupBusinesses are looking to utilize a suite of communication tools, such as phone, video conferencing, instant messaging, voicemail, email, fax, etc. It is about being able to dynamically choose the communications medium most appropriate.

The challenge of voice-enabling Teams

Businesses are increasingly looking to reap the benefits of a single collaborative hub, such as Microsoft Teams. For businesses and their staff, Microsoft Teams can enhance productivity, whilst supporting the remote working set-up.

Yet incorporating existing telephony can be an obstacle. Technology should be an enabler. And it is only natural for a business to want better integration with voice and collaborative platforms such as Teams. Yet businesses are unwilling to lose existing calling infrastructure, with feature-rich services that support multi-agent and call center environments.

For Voice and Telecom providers, the threat of customers moving to a full-stack Microsoft experience is evident.

For IT providers, Microsoft Teams brings the advantage of managing users within one, familiar platform. Yet it raises the challenge of how best to incorporate voice services; an area not traditionally supported under the IT umbrella.

For businesses looking to support remote working, the deployment of complex integrations and the disruption this may cause is something they are unwilling to consider in the current climate.

Delivering a hybrid communications solution

For Voice, Telecoms and IT providers there is a go-to-market solution that removes the dilemma. Call2Teams, developed by Qunifi, is a best-in-class UCaaS solution that bridges the gap between existing enterprise-grade telephony and Microsoft Teams.

Call2Teams sits between any phone system, PBX or SIP trunk provider, and Microsoft Teams. This middleware service, sold exclusively through channel partners, is cloud-native and can be deployed in minutes. Call2Teams opens-up the benefits of consuming services from the cloud, whilst optimizing on-premise PBX infrastructure investment. No software or hardware is needed.

Call2Teams is the answer to seamlessly integrate existing telephony with Microsoft Teams.

With Call2Teams, service providers can reassure businesses that it is not a choice between cloud-based Microsoft telephony or feature-rich PBX. That it is possible to provide the best of both, a hybrid solution that delivers what businesses, their workers, and their customers need.

It is quick and easy, with zero input from the end-user to make this operational – it just works.

Businesses can remain with their existing carrier.

With effortless implementation, end-users can make and receive calls from any device using a single Microsoft Teams workspace. Delivered as a simple overlay service, the customer pays per user per month. With no setup charge and scalable licensing, Call2Teams provides an easy-access, cost-effective solution.

With Call2Teams, Voice, Telecom, and IT providers can adapt to support businesses seeking a work anywhere approach, seamlessly deploying a hybrid communication package.

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Call2Teams – the world’s easiest way to voice-enable Microsoft Teams