Microsoft 365 licenses There are a few different types of Microsoft 365 subscriptions. Most of which need businesses to purchase additional Teams Phone licensing for the user to activate a dial pad in Teams. If a company has 300 employees or fewer they’ll be using Microsoft 365 Business, any more than that and they will … Continue
Microsoft Teams is one of the most popular apps out there for Unified Communications in both business and education. It has grown from 44M active users in 2020 to over 300M today and is providing each of those users with a real-time collaborative tool for chat, video, file sharing and app sharing. What is less … Continue
In short, Direct Routing is the most popular method of enabling external calling in Microsoft Teams. In the wider industry outside of Teams, Direct Routing is known as SIP Trunking. You should know that there are currently two other options for enabling voice in Teams besides Direct Routing – Microsoft calling plans and Operator Connect. … Continue
Since early last year, compliance with Enhanced 911 (E911) has been enforced as part of the Ray Baum’s Act. The Act essentially called for dynamic location information to be passed through in an emergency situation as it was “necessary to adequately identify location of [the] calling party”. Information such as street address, building, floor, suite … Continue
During the pandemic, many businesses turned to Teams for collaborative working. This meant many found they were not utilizing their office phone system, that they had a phone system sitting in the office and a unified communications solution sitting on a laptop, but they were not connected. In this video Sam Price, Manager of Product … Continue