How to integrate Microsoft Teams with any phone system

Enterprises are seeing the ever-increasing list of benefits for integrating calling into Microsoft Teams and are approaching their voice and IT Providers for answers, and it is easy to be a part of this solution. For voice Service Providers there is plenty of opportunity to use the rise of Microsoft Teams to their advantage.

What is Direct Routing?

In short, Direct Routing is the most popular method of enabling external calling in Microsoft Teams. In the wider industry outside of Teams, Direct Routing is known as SIP Trunking. So how does Direct Routing work? What are the features of Direct Routing and how can you enable it yourself?

Calling in Microsoft Teams – FAQs

Your customer and their organization want to get calling in Microsoft Teams, but they are unsure how to do this. Here are some FAQs that organizations ask when wanting to use Teams as a business phone system.

What Microsoft licensing is required to get calling in Teams?

To use Teams for calling to external numbers, via a PSTN breakout, further licensing is needed. The level of additional licensing depends on requirements and is a question that is often asked when using Call2Teams