Delivering the best of both worlds with Mitel Teams Integration

– Written by Helen Johnstone
Case Studies

Delivering the best of both worlds with Mitel Teams Integration

As the pandemic prompted a shift in working Opus faced a challenge. Many of their customers turned to Teams to support remote working. For customers using Mitel telephone systems, many were asking how to best integrate existing voice services with Microsoft Teams.

Opus Technology, an independent technology solutions provider, prides itself on delivering purpose-driven technology for the public and private sector. They strive to add-value, tailoring solutions with best-in-class vendor partnerships, to deliver a high standard of service.

The challenge:

As the pandemic prompted a shift in working Opus faced a challenge. Many of their customers turned to Teams to support remote working. For customers using Mitel telephone systems, many were asking how to best integrate existing voice services with Microsoft Teams.

As a Mitel Platinum Solutions Partner high standards of service are important to Opus. They understood that Opus customers needed to move quickly to keep staff and their customers connected. Opus did not want to risk losing loyal customers and were keen to find a solution that would quickly and easily voice-enable Teams. They were also keen to deliver a quality solution, one that was scalable and sustainable for their business customers.

The solution:

Call2Teams provided the answer, an overlay service from Qunifi that simply voice-enables Microsoft Teams and is compatible with Mitel.

Call2Teams is cloud-native, with simple and instant deployment. There is no hardware or software needed. There is no need to port numbers, change carrier, or throw away an existing phone system.

Call2Teams is a UCaaS, middleware product that sits between any phone system, PBX or SIP Trunk provider, and Microsoft Teams. For Opus, it meant that their customers could take advantage of both their Mitel investment and the Microsoft Teams collaborative workspace.

The benefits:

With Call2Teams Opus were able to go to market quickly. Delivering a best-in-class solution to meet customer demand and optimize the Teams opportunity.

“Working with the team at Qunifi and partnering on Call2Teams helped us slot into place the missing piece for integrating successfully with Mitel. What I like about working with the people at Call2Teams is that they listen, and they were able to provide an on-the-spot solution.”
Stephen Brown, Service Delivery Director, Opus Technology

For Opus customers Call2Teams allows them to leverage their Mitel investment.

The Call2Teams middleware UCaaS solution is the perfect answer for businesses looking to adapt to the new normal, with a work anywhere approach. Collaborative tools such as Microsoft Teams can enhance productivity, deliver agility and flexibility. The ability to access the work Mitel phone system through the unified Teams client is invaluable for driving customer engagement and business forward.

“The biggest attribute of Call2Teams is its simplicity. The Qunifi team have taken what could be a complex challenge and delivered Call2Teams in an easy package, that can be deployed in minutes.” Craig Walden, Marketing Director, Opus Technology

The results:

With Mitel Teams integration powered by Call2Teams Opus can meet their customers’ need for voice-enabling Teams. Bringing together the best of both worlds, with Mitel telephony and Microsoft Teams.

Opus was able to respond quickly, with a quality solution, when the shift to remote working was accelerated by the pandemic. They have also been able to sustain this head-start, as the Call2Teams solution is robust, scalable, and easy to deploy, making it a great solution for the new normal.

Call2Teams placed Opus ahead of its competition and continues to reinforce its approach of delivering results-orientated, quality technology solutions.

“I would definitely recommend working with Call2Teams. There is a lot of flexibility in the platform. The onboarding, field trials, and proof of concept were the simplest I’ve had so far.” Stefan Bagiensky, Technology Director, Opus Technology

Find out more about Mitel Teams integration from Opus

Become a Call2Teams partner