Contact Center – Facts to know

How cloud technologies are helping to future-proof contact center

The recent shift in working practices has acceleration the adoption of cloud technologies. Unified Communications as-a-Service (UCaaS) is one of the fastest-growing technology sectors and Contact Centre as a Service (CCaaS) has also seen increased demand.

Keeping voice – making yourself heard with your customer 

From analogue to digital to unified cloud communications – telephone calls and the delivery of voice services has seen many changes. Yet, despite the rise of instant messaging, video and presence sharing, the need for voice services is still strong. With companies of all sizes driving demand for voice services within the native Teams environment. […]

Call2Teams announces Teams True Transfer for multi-agent and call center environments

Achieve correct call representation in both Teams and PBX - For multi-agent and call center environments