Infographic – Microsoft’s Journey into Voice

View an infographic timeline of Microsoft's journey into voice, from where they started to where they are now. Teams is Microsoft’s fastest-growing business application of all time! Recently announcing 280M Monthly Active Users, Microsoft Teams is leading the Gartner Magic Quadrant for Unified Communications as a Service. From a Teams Phone perspective, 80 million are active monthly users but only 10 – 20% are currently enabled for PSTN calling. This number is expected to double over the next three to four years, posing a huge window of opportunity for Carriers and Service Providers.

UCaaS – Facts to know

Unified-Communications-as-a-Service (UCaaS) brings together voice, video, chat, file sharing within one platform. Breaking down information silos and improving collaboration. Here are some facts to know about the UCaaS opportunity.

Contact Center – Facts to know

Unified communication channels are key in the evolution of the contact center. It is recognized that a disjointed digital strategy creates data siloes.