Microsoft Teams Direct Routing – the UCaaS opportunity

The popularity of Microsoft Teams has driven interest in Teams Direct Routing. Direct Routing is a cost-effective way for organizations to bring calling, via their existing PSTN, to Microsoft Teams.

Retirement of Skype for Business and the rise of Teams

In July of this year, Skype for Business is being retired by Microsoft. This, the original UC platform from Microsoft will prompt a transition for many to Microsoft Teams.

How has Teams unified communications affected voice services?

The rapid shift to remote working seen in 2020, resulted in Teams becoming the fastest growing business app in Microsoft history. Unified communications platforms such as Teams were invaluable when businesses saw a sudden shift to homeworking due to the pandemic and stay at home orders. This shift accelerated a change in how we work. […]

The long-term solution for voice-enabling Teams

With remote working and flexible working here to stay, many businesses are re-aligning their communications to meet longer-term goals.

Keeping voice – making yourself heard with your customer 

From analogue to digital to unified cloud communications – telephone calls and the delivery of voice services has seen many changes. Yet, despite the rise of instant messaging, video and presence sharing, the need for voice services is still strong. With companies of all sizes driving demand for voice services within the native Teams environment. […]