The pros and cons of Microsoft Teams direct routing

The rise in remote working has accelerated the take-up of Microsoft Teams. Yet businesses commonly ask how they can connect their existing phone infrastructure to Microsoft Teams. How to route calls to and from Microsoft Teams? Businesses can see the benefit of collaborative working, brought by Microsoft Teams, yet they are left with the challenge […]

UCaaS – Facts to know

Unified-Communications-as-a-Service (UCaaS) brings together voice, video, chat, file sharing within one platform. Breaking down information silos and improving collaboration. Here are some facts to know about the UCaaS opportunity.

How UCaaS providers are riding high on the Microsoft Teams wave

Microsoft Teams is now the second-largest Unified Communications as a service (UcaaS) platform in the world. Raising the question: How can traditional providers position their solutions to work with rather than against, the heavy force and momentum of Microsoft, and their move into UCaaS and voice markets with their leading Teams product?

Contact Center – Facts to know

Unified communication channels are key in the evolution of the contact center. It is recognized that a disjointed digital strategy creates data siloes.

How cloud technologies are helping to future-proof contact center

The recent shift in working practices has acceleration the adoption of cloud technologies. Unified Communications as-a-Service (UCaaS) is one of the fastest-growing technology sectors and Contact Centre as a Service (CCaaS) has also seen increased demand.