The communications landscape is transforming, and IT, Voice, and Telecom service providers need to respond. Microsoft has taken ownership of the user’s desktop. Office365 is the convergence point for all Microsoft’s key assets and with Teams, Microsoft is pulling telephony under this umbrella. One integrated collaboration tool is a dream for IT admins, having just […]
Unified-Communications-as-a-Service (UCaaS) brings together voice, video, chat, file sharing within one platform. Breaking down information silos and improving collaboration. Here are some facts to know about the UCaaS opportunity.
Microsoft Teams is now the second-largest Unified Communications as a service (UcaaS) platform in the world. Raising the question: How can traditional providers position their solutions to work with rather than against, the heavy force and momentum of Microsoft, and their move into UCaaS and voice markets with their leading Teams product?
The recent shift in working practices has acceleration the adoption of cloud technologies. Unified Communications as-a-Service (UCaaS) is one of the fastest-growing technology sectors and Contact Centre as a Service (CCaaS) has also seen increased demand.